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EXTENDED SUPPORT
Extended Support Services
All products ship with standard warranty to ensure
smooth configuration and activation. To ensure
that you receive optimal efficiency and maximum return from your Kentrox
investment over time we offer an Extended Support Services plan. This plan combines
several premium services into a simple, comprehensive, cost-effective package that
includes:
Blanket Protection
You receive blanket protection and support for all of your Kentrox products,
eliminating per item charges and the need to maintain individual warranty records.
Technical Support 24x7x365
You have access to Kentrox technical support personnel any day, any time,
without incurring additional costs.
Software Updates
You get new features and functionality as soon as they become available through
downloadable updates, at no additional cost.
Software Upgrade Support
Kentrox experts guide you through upgrade procedures so that you can
take full advantage of new product features and functionality without an arduous
upgrade process.
Advance Hardware Replacement with Overnight Shipping
Simply contact our customer support center, online or by phone, and the replacement
process begins immediately. There are no special approvals or purchase orders required
and you experience minimal delays in shipping, product repair and return shipping.
Your downtime, and the repair stock you need on-hand, is minimized. Applied Innovation
covers 100% of the cost and handles the logistics of returned product shipping and
overnight advance replacement shipping.
Expedited Escalations
While we treat all customer issues with urgency, customers with Extended Support
receive the highest priority for response and escalation.
Training Class Discounts
Custom-tailored to the scale and configuration of your deployment and the needs
of your employees, our training classes allow your new hires to increase productivity
and experienced staffers to learn new applications that provide immediate benefit
in your network.
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